Videos: Alan Holmes, QA’s Head of Service Management, explainsthe various stages of the ITIL Service Management lifecycle and theimportance of each of these in the real world.
Test Preperation: The quiz feature helps you practice for the ITILFoundation level exam.
Exam Tips: The exam guidance and tips have been prepared by thelargest team of Service Management training consultants in Europeand will prepare you for the question types and best possibleresponses
ITIL 2011: A unique feature explaining the key differencesbetween ITIL 2011 and ITIL 2007 (formerly known as Version 3 orV3).
Glossary: This section lists the key terms and acronymsassociated with service management lifecycle; includes a usefulsearch tool enabling you to look up specific terms andacronyms.
The ITIL Service Management Framework is owned by the CabinetOffice and used under licence. The ITIL Learning Aid App has beendesigned and built by QA, an Authorised Training Organisation.
QA is the largest provider of training in the UK and has over1500 courses available. For more information visit www.qa.com