Visual Support 3.9.0
The Visual Support App allows support agents, experts and claimprofessionals to see what you see. Either by leveraging the backcamera of your Android device or by sharing your screen. To usethis application you must be invited via SMS or start theinteraction from a webpage. To start the visual interaction youhave to download the application and go back to the SMS or webpageto connect the session. During the interaction you can leverageadvanced capabilities as: • HD Audio • Video frame rate auto adapt• Screen sharing and co-browsing • Live remote pointer • 2 waysdrawing and annotations • Pause video, photos and picture saving •Session recording The app does not allow the remote agent to accessany data stored on your device.
Live Assistance 1.1.0
Get an Xfinity expert to guide you using the Xfinity LiveAssistance app and solve problems you may have with your Xfinityinstallation. To start the Xfinity Live Assistance app, you mustdownload the app and be invited by an Xfinity expert via SMSlink.During the live video session with an Xfinity expert you canleverage advanced capabilities such as:• Live video streaming• Liveremote pointer• Pause video• Two way drawing and annotations•Screen sharing
The MyGM App allows support agents, experts and claimprofessionalsto see what you see. Either by leveraging the backcamera of yourAndroid device or by sharing your screen. To use thisapplicationyou must be invited via SMS or start the interactionfrom awebpage. To start the visual interaction you have to downloadtheapplication and go back to the SMS or webpage to connectthesession. During the interaction you can leverageadvancedcapabilities as: • HD Audio • Video frame rate auto adapt •Screensharing and co-browsing • Live remote pointer • 2 waysdrawing andannotations • Pause video, photos and picture saving •Sessionrecording The app does not allow the remote agent to accessanydata stored on your device.