Supremo Remote Desktop is a powerful, easy and complete solutionfor remote desktop control and support. It allows to access aremote PC or join a Meeting in just a few seconds. Supremo is alsocompatible with USilio, the IT Management Console. Download,access, control. With Supremo Remote Desktop you can: • Remotecontrol PCs and servers, from your personal device • Join Meetings• Chat with the remote user Features: • Secure remote control,protected by AES 256-bit encryption • Full mouse and keyboardsupport, including special keys • Zoom and pan • Integrated chat •Multi-display support • UAC-compliant • Cloud-synced address bookpowered by USilio Get started: 1. Install Supremo Remote Desktop 2.Download and launch Supremo for Windows from the PC/server you needto remote control, take note of ID and password 3. Launch SupremoRemote Desktop and specify ID and password 4. Remote control themachine!

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Receive Mobile and Visual support remotely by connectingtoRemoteCall (remotecall.io). * Getting started 1. OpentheRemoteCall app on your mobile device and enter the6-digitconnection code guided by the support agent. 2. Remoteconnectionwith the agent's viewer starts. 3. In case of on-siteview isneeded while mobile support is in progress, support agentcanswitch to Visual support mode and request permission. 4. Ifyouaccept Visual support on the mobile device, video captured fromthephone's camera is streamed to the support agent's browser.5.Support agent can switch back to mobile support mode at anytimeduring the visual support process. * Key features - Customerscanreceive both mobile and visual support with a single app. -Supportagent can instantly switch the mode between mobile andvisualsupport . * RemoteCall service description - RemoteCall :fastestremote support service accessed from a web browser withoutthe needto install a remote support program. Easily access PC,mobile, andvisual support from a PC or mobile device with a webbrowser. -Mobile support: solve device problems by sharing thescreen andcontrolling it remotely. - Visual support: Share themobiledevice's camera capture streaming in real time to check thesiteand provide solution to the problems directly. Following optionareused to provide the service. 1. Appear on top - Used fordevicecontrol status and screen drawing. 2. Camera - Used forscreensharing during support session. 3. Microphone - Used forvoicesupport and communication. 4. Installed app list - Used forviewingthe control modules and reviewing updates.

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Rsupport’s ‘MobileSupport – RemoteCall’ application allowssupportrepresentatives to remotely access customers’ mobile devicestoidentify and resolve issues in real-time. With ‘MobileSupport–RemoteCall’, support representatives are able to provide secureandreliable support without having to have the customer visitasupport center. [Key Features] 1. Screen Control View andcontrolcustomers' mobile devices in real-time to collaborativelyidentifyand resolve issues. 2. On-screen Drawing Mark importantareas forthe customer to see to communicate certain points moreclearly. 3.Text Chat MobileSupport – RemoteCall’s in-app chatfeature allowscustomers and support representatives to convenientlycommunicatewith each other during support sessions. 4. SimpleConnectionGetting connected is easy. All the customer needs to dois enterthe 6-digit connection code provided by the supportrepresentative.[Receiving Mobile Device Support - Customers] 1.Download, install,and then launch the ‘MobileSupport’ application.2. Enter the6-digit connection code provided by the supportrepresentative,then click ‘OK’. 3. Engage in real-time videosupport. 4. Close theapplication once video support session hasended. * Recommended OS: 4.0~11.0

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