الوصف

DOWNLOAD THIS APP ONLY IF INSTRUCTED TO DO SOBY A TRUSTED SUPPORT TECHNICIAN

DESCRIPTION
The GoToAssist (Customer) app allows GoToAssist Remote Supporttechnicians to provide full screen sharing, remote control, chatsupport, and camera sharing (live camera streaming from your deviceto your support technician) for Samsung and LG mobile devicesrunning Android OS versions 4.1 and lower.

HOW TO GET STARTED
1. Download and install the GoToAssist (Customer) app.

2. If you received a URL from a GoToAssist Remote Supporttechnician, select the URL to automatically populate the app withthe required 9-digit support key. If the app is not alreadyinstalled, you will be prompted to install it first. Onceinstalled, select the URL again to auto-populate the 9-digitsupport key, and then touch 'Join Session' to start the supportsession.

3. If you received a 9-digit support key from a GoToAssist RemoteSupport technician, start the app, enter the 9-digit support key,and then touch 'Join Session' to start the support session.

4. With your consent, the technician will have full remote controlof the device and will be able to chat securely with you. Touch theexit button to end the session anytime.

FEATURES
• Full screen sharing and remote control for Samsung and LG Androiddevices running Android OS versions 4.1 and lower*

• Camera sharing (live camera streaming from your device to yourtechnician) within a GoToAssist Remote Support session for Androiddevices running Android OS versions 4.1 and lower
• Secure chat support for Android devices running Android OSversions 4.1 and lower
• Full integration with GoToAssist Remote Support, including fullreporting and session recording

REQUIREMENTS
An active GoToAssist Remote Support account is required. For moreinformation, visit our website at www.gotoassist.com.

Customer
• Full screen sharing and remote control: Samsung and LG Androiddevices running OS 4.1 and lower (Ice Cream Sandwich, Jelly Bean).Full remote control with screen sharing not supported on GoogleNexus devices
• SeeIT (live camera streaming): Android devices running OS 4.0.x(Ice Cream Sandwich, Jelly Bean) and newer
• Secure chat: Android devices running OS 4.1 and lower

Technician (Full screen sharing, remote control, and chat)
• Internet connection
• Windows® 7, Vista, 2003 server or XP
• Mac OS® X v10.6 (Snow Leopard) or newer
• Internet Explorer® 10 or newer, Google Chrome latest version,Firefox® latest version or Safari™ latest version

Technician on mobile device (Full screen sharing in view-only modeand chat)
• Internet connection
• GoToAssist Remote Support installed on compatible Android or iOSdevice (iPhone or iPad)
• For more details, please see individual applicationdescriptions