描述

The best way to keep your customers happy istotake and manage their complaints and then resolve those issues.Withthe help of this Parature application, customers can submittheirissues/complaints/tickets on the go. Through this applicationtheycan access their accounts and utilize almost all basicservices ofParature. Customers can also search articles fromcompany'sknowledgebase to solve their query.

This Parature application will not only enable customerstosubmit the tickets but they can also do live chat with theCustomerService Representative and open new service tickets.

This application will help you in performing followingfunctions-

1. User can access the knowledgebase without signing in.

2. After signing in, customers can view their ticket historyandcan also view their status whether they are closed orunderprocess.

3. User can Submit A Ticket and can also set its priority.

4. User can add comments to their existing tickets.

5. If needed, they can do live chat with CustomerServiceRepresentative (CSR).

Fields, forms, validations, queuing system, customerinformation,sla's almost everything can be defined or handledthrough paratureservice desk through admin account.

This amazing application is for all the platforms android,iOS,blackberry and windows.

For more info visit:http://www.moreyeahs.com/products/parature2cstsupprt.htm
or write to us at : info@moreyeahs.com