ICOA Apps

OggFlow brings together Live Chat,SupportTicketing and Social Network Feeds into one simple customerserviceand help desk solution for your entire business. Simple toset up,and a breeze to use, it will help boost customersatisfaction,increase sales, and improve team performance.Live Chat & TicketingWhen a customer needs help, OggFlow offers supportticketingthrough any channel.With just a few clicks, OggFlow lets you set up abeautiful,customizable live chat widget that feeds right intoOggFlow. So,when people need help on your website, they can justclick on thechat widget and start a one-on-one conversation withagents or teammembers.OggFlow let's you create and assign actions and tickets frominboundemail, live chats, and social media posts.Social Media IntegrationWant a smoother social media workflow? OggFlow lets youlistenand respond to all social media from one page.Setup Twitter, Facebook, LinkedIn, and Gmail connectors sothatyour team has one dashboard to view all companyrelatedcommunication on one page.Customers can communicate with you when and how they want atanytime through live chat, email, and social media.Team CollaborationWhen your team communication isn’t as streamlined as itcouldbe...Oggflow gives your teams a real-time view into projects,tasks,and workflows. Project posts and team activity appear astheyhappen.Post comments, files and documents directly to projects.Assigntasks to members, view full conversation histories and audittrailsof actions.Invite internal team members or external customers or partnerstocollaborate on any project.Get a WHOLE view of what’s happening in the organization, sotasksand to-do’s don’t get lost in the shuffle.